Privacy Policy
Privacy Policy
Last updated: 27 August 2026
At Indusfort Limited ("Indusfort", "we", "us" or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website, www.indusfort.co.uk, place an order with us, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Indusfort Limited is the data controller responsible for your personal information collected through our website.
2. Information We Collect
We may collect and process the following types of personal information when you use our website:
- Your name and contact details, including email address, telephone number and billing or delivery address.
- Information relating to your orders, including products purchased, quantities, order value and delivery details.
- Payment and transaction information required to process your order. Payment card details are processed securely by our payment service providers and are not stored directly by us.
- Information you provide when contacting us with an enquiry, complaint, return request or other customer service request.
- Your email address if you choose to subscribe to our newsletter or marketing communications.
- Technical information about your visit to our website, such as your IP address, browser type, device information and general website usage information, where applicable.
3. How We Use Your Information
We use your personal information where necessary to operate our business and provide our services. This may include:
- Processing and fulfilling your orders.
- Processing payments and preventing fraudulent transactions.
- Arranging delivery of your purchases.
- Providing order confirmations, dispatch notifications and tracking information.
- Responding to enquiries and providing customer support.
- Processing returns, refunds and other after-sales requests.
- Sending marketing communications where you have chosen to receive them.
- Improving our website, products and customer experience.
- Maintaining the security and integrity of our website and services.
- Complying with our legal, regulatory and accounting obligations.
4. Legal Basis for Processing Your Information
Under UK data protection law, we rely on one or more of the following lawful bases when processing your personal information:
- Contract: where processing is necessary to process and fulfil your order or provide services you have requested.
- Legal obligation: where we are required to retain or process information to comply with applicable laws and regulations.
- Legitimate interests: where processing is necessary for the operation, security and improvement of our business, provided that our interests do not override your rights.
- Consent: where you have provided consent, such as when subscribing to certain marketing communications.
5. Payment Processing
We use trusted third-party payment providers to process payments made through our website, including Stripe and PayPal where available.
When you make a payment, your payment information may be processed directly by the relevant payment provider. These providers may collect and process payment information in accordance with their own privacy policies and terms.
We do not normally have access to or store your full payment card number, security code or other sensitive payment card details on our own systems.
6. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted third parties where necessary to operate our website and fulfil your order. These may include:
- Payment service providers that securely process transactions.
- Delivery and courier companies responsible for delivering your orders.
- Website, hosting, technology and IT service providers that help us operate and maintain our website.
- Professional advisers, such as accountants, legal advisers or insurers, where reasonably necessary.
- Government authorities, regulators, law enforcement agencies or other organisations where we are legally required to do so.
We only provide third parties with information that is reasonably necessary for them to perform the relevant service or fulfil a legal requirement.
7. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you information about products, offers, promotions, new products and other updates that may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us directly.
Unsubscribing from marketing communications will not affect essential communications relating to your orders or transactions.
8. Cookies
Our website may use cookies and similar technologies to ensure that the website functions correctly, remember certain preferences, facilitate shopping and checkout functionality, and help us understand how visitors use our website.
Some cookies may be placed by third-party service providers that provide functionality such as payment processing or other services used by our website.
Where required by law, we will request your consent before placing non-essential cookies on your device. You can also manage or disable cookies through your browser settings, although doing so may affect certain website functionality.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, maintain appropriate business and accounting records, resolve disputes and comply with our legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions to protect your information, we cannot guarantee absolute security.
11. Your Data Protection Rights
Under UK data protection law, you may have the following rights in relation to your personal information:
- Right of access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you can ask us to delete your personal information.
- Right to restrict processing: In certain circumstances, you can ask us to restrict how we use your information.
- Right to data portability: In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.
- Right to object: You may object to certain types of processing, including direct marketing.
- Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.
These rights are subject to certain legal conditions and exemptions. We may need to verify your identity before responding to a request.
12. How to Exercise Your Rights
If you would like to exercise any of your data protection rights, or if you have any questions about how we handle your personal information, please contact us:
Email: admin@indusfort.co.uk
Telephone: +44 7737 993711
We aim to respond to valid requests within the time period required by applicable data protection law.
13. Complaints
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concerns.
You also have the right to complain to the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
The ICO is the UK's independent authority responsible for upholding information rights and data protection.
14. Third-Party Websites
Our website may contain links to third-party websites or services, including external websites operated by service providers or other businesses. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing them with your personal information.
15. Children's Privacy
Our website is intended for general use and is not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
Any updates will be posted on this page and the "Last updated" date will be amended accordingly. We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Indusfort Limited
Unit B4/C 31 Edison Street
Hillington Park
Glasgow
G52 4JW
United Kingdom
Email: admin@indusfort.co.uk
Telephone: +44 7737 993711